SterlingTEK Inc.

Who We Are

I founded Sterlingtek in 1999, and my family quickly stepped in to give me a hand as things have grown. We all take a turn at the phones from time to time so you may end up talking with Thelma, Tom, Chris, Steve, Shaun, or one of our cherished employees. We honestly feel that treating folks right is the very best way to live and do business. Please feel confident to give us a call anytime, we are here to serve.

Sincerely,

Chris Sterling Chenault

Dedicated to Bringing Great Products and Service to YOU Our Customers!

SterlingTEK is a family owned and run business dedicated to bringing our customers excellent service and value. We always do our best to treat you right. Please contact us if you ever have a problem with any of our products, and feel free to call us if you ever have any questions. We will even do our best to help you with our competitors products!

Our Address (For Checks, Money Orders, and Returns)

SterlingTEK
1090 Medpark Drive
Las Cruces N. M. 88005

Our Email Address: help@sterlingtek.com

Our Toll Free Number: 1-877-742-1700

Business Hours: 9-5 M-F and Sat 9-12 (Mountain Standard Time)

Please feel free to call us on off hours and leave a message, we will call you back!

RETURNS:

Please call us for instructions before returning any product. Normally there is no charge for returning an item to us. We want you to feel confident that you will be treated right. We do reserve the right though to charge a small return percentage (up to 15%). Out of more than100,000 orders we have extended these privileges less than 20 times. Shipping charges are not refundable. If you ever feel that that you have not been treated right, please let us know we will do our best to make it right.

EXCHANGES:

WE GUARANTEE ALL OF OUR PRODUCTS FOR 1 YEAR from the date that your item was purchased, against defects in material, craftsmanship, or normal wear. We will replace products free of charge with the same item or one of equal or greater value if they meet the conditions of this guarantee.You will need to send the product back to us, please call us for details, (877)742-1700 TOLL Free. In addition, ALL MEMORY CARDS ARE GUARANTEED FOR LIFE! against defects in material, craftsmanship, and normal wear.

RETURNED CHECKS: Returned checks are subject to a $30 fee.

SHIPPING: For as many items as you purchase together!

Free Fedex Shipping For Packages Totaling $60 or more in the USA!If you package totals more than $60 we will ship your package Fedex 2nd  day if it's total weight is less than 5 lbs, packages over 5 lbs. will be   shipped Fedex ground.

USPS Shipping is $6.99 in the USA, underweight or smaller packages may be sent first class,and some packages at our discretion may be sent Fedex 2nd day.

International USPS Air Mailis $8.99 worldwide for standard US airmail!

International FedexPriority service is also available for $19.99 for packages under 2lbs,(1Kg).

Free Fedex Shipping For Packages Totaling $60 or more in the USA!If you package totals more than $60 we will ship your package Fedex 2nd  day if it's total weight is less than 5 lbs, packages over 5 lbs. will be   shipped Fedex ground.

Fedex Shipping in the USA, there will be an additional $3 surcharge for deliveries to Alaska and Hawaii, Saturday Delivery can be requested for an additional surcharge of $13 in the comments section, Fedex overnight express overnight delivery and Saturday delivery is not available in all areas.

FedEx 2nd Day $8.99 for invoices under $35 and $6.99 for invoices over $35, Overnight $17.99, Express Overnight $21.99. Cutoff time for Fedex is 11:59 AM M-F Mountain Standard Time daily. 

INTERNATIONAL ORDERS (NON USA): Due the the high incidence of credit card fraud from certain areas of the world, we may ask you to purchase your item with a service that we use know as Bidpay, www.bidpay.com. We regret this state of affairs, but it keeps both us and you safe, please email us for details, or place your order and we will contact you if necessary.

PRIVACY POLICY: We will never sell information about you to anyone period. We are planning to send out a monthly newsletter with coupons and deals, etc.. If you ever wish to be taken off this list, please reply to "remove" the newsletter, you will be removed immediately!